Profile
Graham Technology is a multinational that develop and market Customer Relationship
Management (CRM) products. Customers include AIB, BT, Lombard and Ulster,
Scottish Power and TSB.
The GT-X software platform enables organizations to rapidly deploy their business
processes across multiple, customer-facing communication channels including the
Contact Centre and the Web.
Contact Centre is a Java CRM business tool developed in proprietary GT-X v7.
Solutions Knowledge was gained in Java Script development programming in the GT-X development
environment and the product suite prior to conducting a peer review of the
GT-X7 Developer Guide.
The documentation for Contact Centre
began from software specifications in parallel with the product
development. The Contact Centre
Installation Guide and User Guide draft were written as the product emerged.
This was done through liaison with software architects on-site at the Leeds
and Glasgow UK offices and using FrameMaker+SGML and Visio.
Further peer reviews and editing, and PDF and HTML transformations were
performed, as well as contributions made to the corporate style guide.
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Testimonial 1
"The work that Gordon produced was of high quality and was delivered to tight
deadlines.
Gordon gelled well with the team
and came up to speed quickly with our technologies. Gordon
demonstrated a strong technical ability, as our core product
is technically
complex. Gordon writes well and delivered against any task assigned to him.
Gordon is enthusiastic and committed with a professional
attitude and friendly manner.
I have no hesitation in recommending
Gordon for technical writing services." Fiona
Graham, Managing Director, Graham Technology (Ireland) Ltd
Testimonial 2
"Gordon had sole responsibility for documenting a new project, and proved good
to complete the tasks assigned to him.
The project was
technically demanding and Gordon gained the necessary
understanding of our in-house development platform. He coped
well with
the difficulties of gathering information from a multinational
development team. Gordon also proved a valuable quality
reviewer, and performed many peer reviews.
I have found Gordon to be a pleasant and able team member.
On my experience of working with Gordon, and also having
received very positive feedback on
his performance from the development team, I would recommend Gordon wherever
his strong writing and technical skills can be applied." Francesca
de Freitas, Publications Team Leader, Graham Technology (Ireland)
Ltd
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